Reliable IT Support
Tailored for Your
Business
I provide practical IT support for businesses that want fast, straightforward help without the usual jargon. From ad-hoc issues and urgent problems to proactive managed support, I help keep your systems working properly so you can stay focused on your business.
Fast Help When You Need It
From one-off issues to ongoing managed support, I offer practical IT help that fits the way your business works.
Support designed to keep your business running smoothly
Whether you need occasional help or a more hands-on ongoing service, I offer practical IT support that is flexible, reliable and built around what your business actually needs.
Ad-Hoc IT Support
Pay-as-you-go help for businesses that need quick, straightforward support without long-term commitments.
Managed Support
Ongoing support and more proactive oversight for businesses that want a stronger long-term support arrangement.
Microsoft 365 Support
Help with Microsoft 365, user setup, shared mailboxes, Teams, security and device management.
Remote & On-Site Help
Support can be delivered remotely for speed or on-site where a hands-on visit is the best option.
Keep it simple with two clear support options
The main difference is whether you want flexible pay-as-you-go help when issues come up, or a more proactive managed support arrangement where I take a more active role in supporting your business.
Ad-Hoc Support
Best for businesses that only need occasional help and want to stay on a pay-as-you-go setup.
Managed Plan
The better option for businesses that want a more involved, dependable and long-term support setup.
Ad-hoc is there when you need it. Managed support is there more consistently.
If you only need help now and then, ad-hoc support keeps things flexible and simple. It is a good fit when problems are occasional and you do not need someone closely involved in the wider IT side of the business.
If you want more ongoing involvement, stronger oversight and a more dependable support relationship, a managed plan is the better route. It is designed for businesses that want more than just one-off troubleshooting.
Clear support pricing for different business needs
Whether you need one-off support or a more proactive long-term arrangement, here are the core support options available.
Flexible support as and when you need it
Ad-hoc support is ideal if you want quick, straightforward help without being tied into a monthly agreement. It works well for one-off jobs, troubleshooting, planned visits and urgent issues.
Remote Support
£30 per hourIdeal for quick fixes, troubleshooting, software issues, email problems, printer setup and general day-to-day support.
On-Site Half Day Support
£149Ideal for smaller planned visits, installs, desk moves, device setups and on-site troubleshooting.
On-Site Full Day Support
£249Ideal for larger jobs, planned maintenance, office visits, installations, upgrades and general on-site IT support.
Out of Hours / Emergency Support
From £45 per hourFor urgent support needed outside normal working hours when the issue cannot wait until the next working day.
Ongoing support with a more proactive approach
Managed support is designed for businesses that want a stronger long-term support setup. Rather than only calling when something breaks, you have a more consistent relationship with support built in.
A straightforward starting point for businesses that want dependable ongoing support in place.
- Ideal for smaller teams wanting regular support available
- Good fit if you want a more consistent setup than ad-hoc support
- Suitable for common day-to-day issues and general user support
A stronger support arrangement for businesses that rely more heavily on their systems and users day to day.
- Better suited to busier teams needing more regular support
- More appropriate where Microsoft 365 and user support are a bigger part of the business
- Ideal for businesses wanting a more involved support relationship
The most hands-on option for businesses that want a more proactive, closely supported and dependable long-term IT setup.
- Best for teams that want stronger ongoing oversight
- Designed for businesses that want more than just reactive support
- A better fit where systems, users and continuity are business-critical
Practical support, personal service and straightforward advice
I know many businesses do not need overcomplicated IT jargon or one-size-fits-all packages. They need support they can rely on, clear advice and someone who understands the importance of keeping things running smoothly.
Whether I am helping with an urgent issue, supporting your day-to-day systems or managing the wider IT side of your business, my aim is always the same — to provide a dependable service that makes life easier rather than harder.
With Webconnect Media, you work directly with me, so support feels more personal, more consistent and more straightforward from the start.
Common questions about IT support
Here are a few of the questions businesses often ask before getting started. If you are unsure whether ad-hoc or a managed plan is right for you, I can help you work that out.
Ad-hoc IT support is a flexible pay-as-you-go service for businesses that only need occasional help, rather than an ongoing managed arrangement.
Ad-hoc support is there when you need help with a specific issue. Managed support is a more proactive service where I take a more active role in supporting and overseeing your IT on an ongoing basis.
That depends on the type of issue and the support arrangement in place, but I always aim to respond quickly and clearly so you know what is happening.
No. Microsoft 365 is a big part of what I help with, but I also support general business IT, troubleshooting, user issues and wider day-to-day technical support.
Yes. Many issues can be handled remotely, which is often the quickest and most practical option. On-site help can also be arranged where needed.
Need dependable IT support for your business?
Whether you need occasional help or a more proactive managed support plan, I can help you find the best way forward for your business.