Terms & Conditions for Webconnect Media

1. About Webconnect Media

Webconnect Media provides website design, website hosting, support, Microsoft 365 services, IT support and related digital services.

Website: https://webconnect.media
Email: info@webconnect.media
Telephone: 07983 415 987

2. Acceptance of These Terms

By instructing me, accepting a quotation, paying a deposit, paying an invoice, signing a proposal or continuing to use any service I provide, you confirm that you have read and accepted these Terms & Conditions.

If a separate signed agreement, proposal or service schedule is provided for a project, those documents will apply alongside these Terms. If there is any conflict, the signed agreement or proposal will take priority.

3. Services

Services may include, but are not limited to:

• Website design and development
• Website redesigns and content updates
• Website hosting and maintenance
• Domain and DNS assistance
• Microsoft 365 setup, support and administration
• Remote or on-site IT support
• Other digital or technical services agreed in writing

The exact scope of work will be set out in a quotation, proposal, invoice, email agreement or service plan.

4. Quotations and Estimates

Unless stated otherwise, quotations are valid for 30 days from the date they are issued.

Any quotation or estimate is based on the information available at the time. If the scope changes, additional work is requested, or unforeseen complexity arises, I may revise the price and timescale accordingly.

5. Client Responsibilities

You agree to provide all content, approvals, access credentials, feedback and other information reasonably required for the project or service.

You are responsible for ensuring that any content, images, logos, documents, data or instructions you provide may legally be used for the intended purpose and do not infringe the rights of any third party.

Delays caused by missing information, slow feedback, third-party providers or client-side issues may affect timescales and, where appropriate, may lead to additional charges.

6. Deposits, Invoicing and Payment

A deposit may be required before work begins. Unless otherwise agreed in writing, no project work will commence until the required deposit has been received.

Invoices are payable within the timeframe stated on the invoice. If no timeframe is stated, payment is due within 7 days of the invoice date.

I reserve the right to pause work, withhold launch, suspend hosting-related services or restrict further support where invoices remain unpaid.

Ongoing monthly or annual services, including hosting, care plans or support agreements, must be paid in advance unless otherwise agreed.

7. Revisions and Additional Work

Where a project includes revisions, those revisions apply only to the scope originally agreed. Requests that fall outside the agreed brief may be treated as additional work and charged separately.

Additional work may include, for example, new features, substantial content changes, extra design concepts, extra pages, integrations or technical troubleshooting outside the agreed scope.

8. Timescales and Delivery

Any timeframes provided are estimates unless a fixed deadline is expressly agreed in writing.

I will use reasonable efforts to deliver work within expected timescales, but I am not responsible for delays caused by late feedback, third-party services, domain providers, hosting providers, software suppliers, acts outside my control or changes requested during the project.

9. Website Launch and Approval

It is your responsibility to review work provided and notify me of any issues, amendments or concerns within a reasonable time.

Once a website has been approved for launch, or has been made live at your request, the project will be treated as approved in its launched form. Further changes after launch may be chargeable unless they fall within an agreed support or revision allowance.

10. Hosting, Domains and Third-Party Services

If I provide hosting or arrange third-party services on your behalf, those services may also be subject to the relevant third-party provider’s terms, policies and technical limitations.

Domain names, SSL certificates, plugins, paid themes, third-party subscriptions, Microsoft licences and other third-party services may be billed separately unless specifically included in your package.

While I will take reasonable care when recommending or managing third-party services, I am not responsible for downtime, policy changes, pricing changes, account restrictions or service failures caused by external providers.

11. Support and Maintenance

Support, maintenance or care plans cover only the services expressly included in the relevant plan or agreement.

Unless otherwise stated, support plans do not include major redesign work, full rebuilds, custom development outside the agreed scope, recovery of third-party service failures, or fixing problems caused by unauthorised changes made by others.

Response times are targets rather than guaranteed service levels unless a specific SLA has been agreed in writing.

12. Intellectual Property

Unless otherwise agreed in writing, I retain ownership of my working files, concepts, development methods, code libraries, reusable systems and other internal production assets.

Once all relevant invoices have been paid in full, you will receive the right to use the final delivered website or agreed deliverables for your business or project.

Any third-party assets, fonts, licences, stock imagery, plugins, software or externally licensed materials remain subject to the rights and restrictions of their original owners.

13. Portfolio Use

Unless you request otherwise in writing before launch, I may display completed work, your business name, screenshots, links and a brief project summary in my portfolio, on my website, in proposals or across marketing channels for the purpose of promoting Webconnect Media.

14. Cancellation and Termination

Either party may terminate an ongoing service by giving reasonable notice in writing, subject to any minimum term or billing period already agreed.

If a project is cancelled after work has started, you must pay for work completed up to the date of cancellation, together with any committed third-party costs and any non-refundable charges already incurred.

Consumer cancellation rights

If you are a consumer and the contract is made online, by phone, by email or otherwise at a distance, or off-premises, you may in some cases have a legal right to cancel within 14 days. If you ask me to start work during that period, you agree that I may charge for the work completed up to the point of cancellation where the law allows. If the service is fully performed during that period with your agreement, your cancellation right may end where applicable law permits.

15. Refunds

Deposits and payments for time already spent, completed work, booked development time, domain names, software licences, hosting set-up, third-party subscriptions and similar committed costs are generally non-refundable unless otherwise required by law.

Nothing in these Terms affects any legal rights you may have as a consumer.

16. Limitation of Liability

I will provide services with reasonable care and skill. However, to the fullest extent permitted by law, I am not liable for indirect or consequential loss, loss of profit, loss of business, loss of revenue, loss of data, loss of opportunity, reputational damage or disruption caused by third-party providers, cyber incidents, software conflicts, domain or hosting failures, plugin issues, client actions or events beyond my reasonable control.

My total liability in relation to any claim arising from a service will not exceed the total amount paid by you for the specific service giving rise to the claim, except where the law does not allow such a limitation.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded or limited.

17. Data Protection and Privacy

Personal data supplied to me will be handled in line with my Privacy Policy and applicable data protection law.

If your website uses analytics, forms, cookies, embedded content, remarketing tools or similar features, you are responsible for ensuring that the website’s privacy, cookie and consent setup remains appropriate for the way the site is used.

18. Website Content, Accuracy and Legal Compliance

You are responsible for checking and approving the accuracy, legality and suitability of the final content published on your website, including pricing, contact details, service descriptions, policies and any regulated or industry-specific wording.

Unless expressly agreed in writing, I do not provide legal, regulatory, financial or compliance advice.

19. Cookies and Website Use

This website may use cookies and similar technologies. Where required, appropriate notice and consent mechanisms should be used for non-essential cookies.

By continuing to use the website, you acknowledge that the website may use essential technologies required for core functionality, security and performance.

20. Changes to These Terms

I may update these Terms & Conditions from time to time. The latest version published on the website will apply to future services unless otherwise agreed in writing.

For existing ongoing agreements, any material changes will apply only from the point they are communicated or renewed, unless the law requires otherwise.

21. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer law states otherwise.

22. Contact

If you have any questions about these Terms & Conditions, please contact:

Webconnect Media
Email: info@webconnect.media
Telephone: 07983 415 987
Website: https://webconnect.media