How to Log In to the Client Portal
The Webconnect client portal allows you to securely access your support account online. Once logged in, you can view your tickets, check updates, and access helpful support resources.
What you need before you start
- Your email address
- Your portal password
- The client portal login link
How to log in
- Open your web browser.
- Go to the Webconnect client portal login page.
- Enter your email address.
- Enter your password.
- Click Log In.
You will be taken to your dashboard where you can manage your tickets, view updates, and access your account information.
Forgotten your password?
- Go to the client portal login page.
- Click Forgot Password or Reset Password.
- Enter your email address.
- Check your inbox for the password reset email.
- Follow the link in the email to create a new password.
Please check your junk or spam folder and make sure you entered the correct email address.
Common login issues
Incorrect email address or password
Double-check that your email address has been entered correctly, your password is correct, and Caps Lock is not turned on.
Password reset email not received
Check your junk or spam folder, wait a few minutes, and try again.
Still unable to access your account
If you are still having trouble logging in, please contact Webconnect and we will be happy to help.
If your company has not yet been invited to the portal, please contact Webconnect and we can create your portal login.
If your request is urgent, please contact us at info@webconnect.media or call 07983 415 987.