Comprehensive IT Support Tailored for Your Business
Empower Your Business with Expert IT Solutions
Discover how our tailored IT support services can enhance your business operations and drive growth. From flexible Ad-Hoc Support to comprehensive managed IT services, we ensure your technology works seamlessly for you.
Our IT Support Services
Ad-Hoc IT Support
Our Pay-As-You-Go IT support offers flexibility and immediate assistance for businesses needing occasional help without long-term commitments.
Fully Managed IT Services
Experience peace of mind with our fully managed IT services, providing proactive monitoring, maintenance, and support to keep your systems running smoothly.
Our Packages
WebConnect Flex Support (Ad-hoc)
Pay-as-you-go support for one-off issues or occasional help.
Remote support: £60/hour
On-site support: £160/day
Prepaid remote support blocks (use within 6 months):
5 hours — £280
10 hours — £580
Prepaid on-site support blocks (use within 6 months):
5 days — £600
WebConnect MicroCare (1–4 users)
MicroCare — £79 per user / month
Includes:
Remote helpdesk support (Mon–Fri, business hours)
PC/laptop support (setup help, troubleshooting, software issues)
Email issues + basic account support (password resets, access problems)
Printer/Wi-Fi/general connectivity troubleshooting (remote)
New starter/leaver basics (standard changes)
Basic security guidance (MFA support, account protection best practices)
Optional: On-site support available if needed (additional cost).
WebConnect Managed IT (5+ users)
Proper managed IT support for growing teams — proactive checks, faster response, and predictable monthly costs.
Managed Essentials — £39 per user / month (min 5 users billed)
Solid day-to-day support with proactive basics.
Remote helpdesk support (Mon–Fri, business hours)
Device health checks + proactive maintenance (where applicable)
Standard user/admin changes (starters/leavers, resets)
Security baseline guidance (MFA rollout support, best-practice setup)
Managed Standard — £59 per user / month (Most Popular)
The best balance of support + proactive improvements.
Everything in Essentials, plus:
Faster response target
Proactive issue prevention (reduce repeat problems)
Monthly mini-summary (what we fixed + what we improved)
Managed Priority — £89 per user / month
Priority response and more proactive support — ideal where downtime costs money.
Everything in Standard, plus:
Priority response (same/next working day for most issues)
Quarterly IT review (risks, improvements, roadmap)
More proactive security checks & recommendations
Why Choose Our IT Support Services?
At Webconnect Media, we understand that every business has unique IT needs. Our Ad-Hoc Support is perfect for companies that require occasional assistance without the burden of ongoing contracts. For businesses seeking comprehensive oversight, our fully managed IT services offer a holistic approach, ensuring your systems are always up-to-date and secure. Our team of experts is dedicated to providing solutions that not only meet but exceed your expectations, allowing you to focus on what you do best—growing your business.
Common Questions About Our IT Services
Explore answers to some of the most frequently asked questions about our IT support services, designed to help you understand how we can assist your business.
What is Ad-Hoc IT Support?
Ad-Hoc IT Support is a flexible, pay-as-you-go service that allows businesses to access IT support as needed without a long-term commitment. It’s perfect for companies that require occasional assistance.
What are the benefits of fully managed IT services?
Fully managed IT services provide comprehensive support, including proactive monitoring, maintenance, and strategic planning. This ensures your IT infrastructure is always optimized and secure, allowing you to focus on your business goals.
How quickly can you respond to IT issues?
Our team is dedicated to providing prompt support. We prioritize urgent issues and aim to resolve them as quickly as possible to minimize downtime and disruption to your business operations.
Get in Touch with Us Today
Ready to enhance your IT infrastructure or need expert advice? Contact WebConnect Media to learn more about our services or to schedule a consultation. Let us help you achieve your business goals with our tailored IT solutions.